Dashly for iOS

Version

Installation
Swift
Initialization
User authorization
User properties and events
Live chat
Notifications
Objective-C
Initialization
User authorization
User properties and events
Live chat
Notifications
Double notifications
Xcode 15

Installation

At the moment Dashly for iOS can be installed via CocoaPod.

CocoaPods

Add the following string into the pod file:

pod 'DashlySDK'

Initialization

You'll need API Key and User Auth Key to work with Dashly for iOS. Those can be found on Settings - Developers tab:

Swift

Initialization

You should add this code into your app's AppDelegate file in order to initialize Dashly:

func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey:Any]?) -> Bool {
    ....
    Dashly.shared.setup(
        withApiKey: key,
        successHandler: {
                print("Dashly SDK connected")
        },
        errorHandler: { error in
            print("Dashly SDK error: " + error)
        })
    ....
}

User authorization

In case your application has user authorization, you might want to send user id to Dashly:

Dashly.shared.auth(
    withUserId: userId, 
    withUserAuthKey: userAuthKey,
        successHandler: {
            print("Dashly SDK user auth successed")
        },
        errorHandler: { error in
            print("Dashly SDK user auth error: " + error)
        })

to realize the logout function:

Dashly.shared.logout(
    successHandler: {
        print("Dashly SDK user logout successed")
    },
    errorHandler: { error in
        print("Dashly SDK user logout error: " + error)
    })

User properties and events

You can set user properties, using this method:

Dashly.shared.setUserProperty(userProperties)

Where userProperties is an object of [UserProperty] type. UserProperty class should be used for user properties description:

UserProperty(key: key, value: value)
UserProperty(key: key, value: value, operation: .updateOrCreate)

More info on Operations can be found in «User properties» section. Important! key field value should not start with $. DashlyUserProperty and EcommerceUProperty classes should be used to set system properties. Use the following method for events tracking:

Dashly.shared.trackEvent(withName: name, withParams: params)

where params is a JSON string with additional set of event parameters

Live chat

You can give your users an opportunity to start a live chat (with your operator) from anywhere. This can be done two ways - either by adding a floating button or by directly calling a chat openning method at desired moment.

Floating Button

You can use the following method to add chat button:

Dashly.shared.showButton(in: view)

Use this method to hide chat button:

Dashly.shared.hideButton()

Open chat from anywhere

After initialization you can open chat from any place using thix method:

Dashly.shared.openChat()

Notifications

SDK uses Firebase Cloud Messaging for sending notifications. At the moment you are required to get a key and send it to our support. You can find an input for this key at "Settings" - "Developers" tab of Dashly admin panel. Cloud Messaging setup is described here. fcmToken for Dashly SDK should be set in MessagingDelegate next:

import FirebaseMessaging
import DashlySDK
extension AppDelegate: MessagingDelegate {  
    func messaging(_ messaging: Messaging, didReceiveRegistrationToken fcmToken: String) {
        if let fcmToken = fcmToken {
            DashlyNotificationService.shared.setToken(fcmToken)
        } else {
            print("Dashly SDK error: fcmToken not found")
        }
        ...
    }
}

Add this code into UNUserNotificationCenterDelegate to display notifications:

import DashlySDK
extension AppDelegate: UNUserNotificationCenterDelegate {
    func userNotificationCenter(
        _ center: UNUserNotificationCenter,
        willPresent notification: UNNotification,
        withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) -> Void) {
        let notificationService = DashlyNotificationService.shared
        if notificationService.canHandle(notification) {
            notificationService.show(notification, completionHandler: completionHandler)
        } else {
            // user notifications logic
        }
    }
}

Use this for handling clicks on notifications:

import DashlySDK
extension AppDelegate: UNUserNotificationCenterDelegate {
    func userNotificationCenter(
        _ center: UNUserNotificationCenter,
        didReceive response: UNNotificationResponse,
        withCompletionHandler completionHandler: @escaping () -> Void) {
        let notificationService = DashlyNotificationService.shared
        if notificationService.canHandle(response) {
            notificationService.clickNotification(notificationResponse: response)
        } else {
            // user notifications logic
        }
        completionHandler()
    }
}

Objective-C

Initialization

You should add this code into your app's AppDelegate file in order to initialize Dashly:

#import "DashlySDK/DashlySDK.h"

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions {
    ....
    Dashly *dashly = [Dashly shared];
    [
        dashly
        setupWithApiKey: API-KEY
        successHandler: ^(){
            NSLog(@"Dashly SDK connected");
        }
        errorHandler: ^(NSString *error){
            NSLog(@"Dashly SDK error: %@", error);
    }];
    ....
    return YES;
}

User authorization

In case your application has user authorization, you might want to send user id to Dashly:

Dashly *dashly = [Dashly shared];
[
  dashly
  authWithUserId: userId
  withUserAuthKey: userAuthKey
  successHandler: ^(){
      NSLog(@"Dashly SDK user auth successed");
  }
  errorHandler: ^(NSString *error){
      NSLog(@"Dashly SDK user auth error: %@", error);
}];

to realize the logout function:

Dashly *dashly = [Dashly shared];
[
  dashly
  logoutWithSuccessHandler: ^(){
     NSLog(@"Dashly SDK user logout successed");
  } errorHandler: ^(NSString *error){
     NSLog(@"Dashly SDK user logout error: %@", error);
}];

User properties and events

You can set user properties, using this method:

Dashly *dashly = [Dashly shared];
[
  dashly
  setUserProperty:userProperties
];

Where userProperties is an object of [UserProperty] type. UserProperty class should be used for user properties description:

Dashly *dashly = [Dashly shared];
UserProperty *userProp = [[UserProperty alloc] initWithKey: key value: value];
UserProperty *userProp = [[UserProperty alloc] initWithKey: key value: value operation: @"updateOrCreate"];

Dashly *dashly = [Dashly shared];
[
  dashly
  trackEventWithName: name
  withParams: params
];

where params is a JSON string with additional set of event parameters

Live chat

Floating Button

You can use the following method to add chat button:

Dashly *dashly = [Dashly shared];
[dashly showButtonIn: self.view];

Use this method to hide chat button:

Dashly *dashly = [Dashly shared];
[dashly hideButton];

Open chat from anywhere

After initialization you can open chat from any place using thix method:

Dashly *dashly = [Dashly shared];
[dashly openChat];

Getting the number of unread dialogs and messages

To keep track of the number of unread dialogs:

Dashly *dashly = [Dashly shared];
[
  dashly
  getUnreadConversationsCount:^(NSInteger count){
        NSLog(@"Dashly SDK dialogs count: %ld", (long)count);
}];

and for the number of unread messages:

Dashly *dashly = [Dashly shared];
[
  dashly
  getUnreadMessagesCount:^(NSInteger count){
        NSLog(@"Dashly SDK dialogs count: %ld", (long)count);
}];

Notifications

#import "DashlySDK/DashlySDK.h"
#import <Firebase.h>

- (void)messaging:(FIRMessaging *)messaging didReceiveRegistrationToken:(NSString *)fcmToken {
    DashlyNotificationService *service = [DashlyNotificationService shared];
    [service setToken: fcmToken];
}

Add this code into UNUserNotificationCenterDelegate to display notifications:

- (void)userNotificationCenter:(UNUserNotificationCenter *)center
       willPresentNotification:(UNNotification *)notification
         withCompletionHandler:(void (^)(UNNotificationPresentationOptions options))completionHandler {
    DashlyNotificationService *service = [DashlyNotificationService shared];
    if ([service canHandle:notification]) {
        [service show:notification appGroudDomain:nil completionHandler:completionHandler];
    } else {
        // user notifications logic
    }
}

Use this for handling clicks on notifications:

- (void)userNotificationCenter:(UNUserNotificationCenter *)center
didReceiveNotificationResponse:(UNNotificationResponse *)response
         withCompletionHandler:(void(^)(void))completionHandler {
    DashlyNotificationService *service = [DashlyNotificationService shared];
    if ([service canHandleWithResponse:response]) {
        [service clickNotificationWithNotificationResponse:response appGroudDomain:nil];
    } else {
        // user notifications logic
    }
}

Double notifications

We're delivering messagis via 2 channels, thus same notification can be received twice. Examples: when logging out or quickly deleting a notification there is a possibility of getting the same notification. Notification Service Extension should be created to prevent such behaviour. Choose your project in files list of Xcode, then File/New/Target/Notification Service Extension.

After that register in AppGroup Apple Developer Portal. Identifier App Group should be unique and start with "group.", otherwise it would not be accepted by Xcode. Add Identifier into Xcode:

1) Choose your project in the files list. 2) Choose your project's name in targets list. 3) Click "+ Capability" in "Singing & Capabitities" tab. 4) Find and choose App Group in droplist. 5) An empty App Group identifiers list will be shown in the tab. Add Identifier previously registered on Apple Developer Portal here. 6) Go back to Targets list. Add App Group into your Notification Service Extension. Add next string to SDK init:

   Dashly.shared.setup(
   ...
       withAppGroup: <group_id>,
   ...
   )

You should now add logic into your Notification Service Extension. A new folder with your Notification Service Extension name should have appeared in the files list. Add code into NotificationService.swift:

import UserNotifications
import DashlySDK

class NotificationService: UNNotificationServiceExtension {
    var contentHandler: ((UNNotificationContent) -> Void)?
    var bestAttemptContent: UNMutableNotificationContent?
    override func didReceive(_ request: UNNotificationRequest, withContentHandler contentHandler: @escaping (UNNotificationContent) -> Void) {
        self.contentHandler = contentHandler
        guard let bestAttemptContent = (request.content.mutableCopy() as? UNMutableNotificationContent) else {
            return
        }
        self.bestAttemptContent = bestAttemptContent
        let domain = "Identifier previously registered on the Apple Developer Portal"
        DashlyNotificationService.shared.deleteDuplicateNotification(withContent: bestAttemptContent, appGroudDomain: domain)
        contentHandler(bestAttemptContent)
    }

    override func serviceExtensionTimeWillExpire() {
        if let contentHandler = contentHandler, let bestAttemptContent =  bestAttemptContent {
            contentHandler(bestAttemptContent)
        }
    }
}

Refresh your pod file and add this:

   target 'NotificationService' do
     inherit! :search_paths
     pod 'DashlySDK'
   end

Lastly, send Identifier previously registered on Apple Developer Portal into show method in UNUserNotificationCenterDelegate:

let domain = "Identifier previously registered on Apple Developer Portal"
notificationService.show(notification, appGroudDomain: domain, completionHandler: completionHandler)

Xcode 15

If you are using Xcode 15 and above, and CocoaPods 1.12.1 and below, you will get a directory error like this:

Xcode

To fix this, add the following code to the end of your podfile:

post_install do |installer|
  installer.pods_project.targets.each do |target|
    target.build_configurations.each do |config|
      if config.base_configuration_reference.is_a? Xcodeproj::Project::Object::PBXFileReference
        xcconfig_path = config.base_configuration_reference.real_path
        IO.write(xcconfig_path, IO.read(xcconfig_path).gsub("DT_TOOLCHAIN_DIR", "TOOLCHAIN_DIR"))
      end
    end
  end
end

Perhaps in the future, CocoaPods will be updated and this code will have to be removed, but for now, it is necessary.

Dashly for iOS

Table of Contents

Installation

CocoaPods

Initialization

Swift

Initialization

User authorization

User properties and events

Live chat

Floating Button

Open chat from anywhere

Notifications

Objective-C

Initialization

User authorization

User properties and events

Live chat

Floating Button

Open chat from anywhere

Getting the number of unread dialogs and messages

Notifications

Double notifications

Xcode 15