Channel

Conversation channel.

Standard object fields

• id: ID
  Unique channel identifier.

• name: string
  Channel name

• avatar: string
  Channel avatar image (file name).

• type: string
  Channel type. Choices are: email, mobile, manual, vk, facebook, instagram, telegram, viber, whatsapp

Optional fields

• droppable: boolean
  Flag is set if conversations can be moved to this channel manually.

• operators: Array[Admin]
  An array of operators, who can read conversations from this channel. Admin objects.

• not_assigned_count: integer
  Number of unassigned conversations (which have no operator assigned).

• not_read_count: integer
  Number of unanswered conversations (last reply in conversation is user reply).

• read_permission: boolean
true if current admin has ability to read conversations from this channel.

• priority: integer
  Channel priority.

• auto_set: boolean
  Whether conversations can be moved to this channel automatically when created or not.

• auto_set_settings: Dict
  Settings for auto_set for different channel types. Dictionary, format depends on channel type.

Example

{
    "id": 5,
    "name": "Test channel",
    "avatar": "",
    "droppable": true,
    "type": "manual",
    "operators": [
        {
            "id": 564,
            "name": "Support",
            "avatar": "https://files.dashly.app/avatars/default-v2.png",
            "type": "admin"
        }
    ],
    "not_assigned_count": 0,
    "not_read_count": 0,
    "read_permission": true
}