conversation.{app_id}

{
    "id": 6779974,
    "created": 1449993141,
    "user": {
        ...
    },
    "read": false,
    "replied": false,
    "clicked": false,
    "unsubscribed": false,
    "closed": false,
    "message": 6592,
    "type": "email",
    "reply_type": "text",
    "part_last": {
        "id": 7493777,
        "created": 1449993141,
        "first": true,
        "conversation": 6779974,
        "body": "<p>Some message</p>",
        "read": false,
        "type": "reply_admin",
        "sent_via": "message_auto",
        "from": {
            "avatar": "https:\/\/files.dashly.app\/avatars\/1418112360347-00000100.jpg",
            "type": "default_admin",
            "name": "Dmitriy"
        }
    },
    "parts_count": 1,
    "assignee": null,
    "unread_parts_count": 1,
    "last_admin": {
        "avatar": "https:\/\/files.dashly.app\/avatars\/1418112360347-00000100.jpg",
        "type": "default_admin",
        "name": "Dmitriy"
    },
    "last_update": 1449993141,
    "tags": []
}

This channel receives messages, when a user starts new conversations. Message contains Conversation object.

New conversation can be initiated by a visitor to the site (user) or by administrator (manual or auto-message).

In case the conversation is initiated by administrator (field message != null), it will appear in the dialogs section only after the visitor replies it.

In order to get notifications only on user-initiated conversations, subscribe to separate channel conversation_started_user.{app_id}.