conversation_reply.{app_id}.{user_id}

{
    "id": 7498329,
    "created": 1449992424,
    "conversation": 4718671,
    "body": "Reply test",
    "type": "reply_user",
    "sent_via": "web_user",
    "from": 3181982,

    "random_id": 1650977560
}

New message in conversation with user with {user_id}. Format is almost similar to conversation_reply.

This channel is used in chat on the side of visitor to the site. Thus, there are differences:

• There is no assignee field